What should the first inquiry establish?
Identify the parties and care setting for the conflict check, the disputed episode, the alleged harm and any known deadline. Explain whether you need screening, a deeper review, risk and compliance support or a focused case discussion. Avoid sending patient records through ordinary email.
In practice · what this means for the case
Use Contact for general questions or Start Secure Intake on the case page. A clear decision question helps identify the appropriate service and prevents mismatched expectations.
